At Mountain East eBike, shipping on all orders over $499 is always free!

Plus, we always ship your order as quickly as possible.  Provided your product is in stock, we will be able to ship your order within 2-4 business days.  If for any reason we will be unable to ship your order within 2-4 business days, we will contact you immediately in order to provide an estimated shipping date.  Orders ship either UPS or Fedex, and a tracking number is emailed to you as soon as your order ships.  After your order is shipped, it will typically arrive within 1-7 business days with Standard Ground Shipping or 1-3 business days with Expedited Shipping.

Please email support@mountaineastebike.com for expedited shipping quotes or for orders shipping to Hawaii, Alaska or military bases.

Price Match Guarantee Policy:

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, Overstock, etc.)
• The compeitior must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax